fa9991 Terms and Conditions —
Know All the Terms Before You Play

1 General Terms & Conditions

Fa9991 (hereinafter referred to as the "Platform" or "we") is an international online gaming and Sports Betting service provider. These terms and conditions constitute a legally binding agreement between fa9991 and all of its users.

Fa9991 reserves the right to update these terms at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• These terms are available in both Bengali and English. In the event of any discrepancy, the English version shall take precedence.
• Fa9991 reserves the right to decline any user account or request without providing a reason.
• Unauthorized copying, distribution, or modification of any part of the platform is strictly prohibited.
• Fa9991 services are approved for personal and non-commercial use only.

2 Account Registration & Usage

To register at fa9991, you must provide accurate and complete information. Opening an account with false details is a direct violation of these terms and may result in immediate account termination.

Each person may only open one account. Creating multiple accounts (known as "multi-accounting") is strictly prohibited. Violating this rule may result in the confiscation of all accounts and balances.

• Your account username and password must be kept strictly confidential.
• Sharing or disclosing your account credentials with anyone else is strictly prohibited.
• If you suspect unauthorized access to your account, contact our support team immediately.
• Identity verification may be required to make changes to personal information.
• The account must be registered in the user's own name — playing on behalf of another person is not permitted.

3 Age Verification & Eligibility

Minimum Age Requirement to Use fa9991 Services 18 years. No one under the age of 18 is permitted to register on this platform or participate in any form of betting or gaming activity.

Fa9991 may request age verification at any time. A national ID card, passport, or other government-issued document may be required for verification. Withdrawals may be temporarily placed on hold until verification is complete.

• Opening an account on behalf of a minor or allowing a minor to play is a punishable offence under the law.
• Registering with a false age will result in the account and all deposited funds being confiscated.
• If age verification fails, fa9991 reserves the right to close the account.

4 Betting Rules

Fa9991 offers Sports Betting, live betting, casino games, and slots. Each game has its own rules, which are displayed before the game begins. It is every user's responsibility to comply with all applicable rules and terms.

Fa9991 reserves the right to accept or refuse any bet. If incorrect odds or payouts are displayed due to a technical error, the affected bet will be considered void and the original stake will be refunded.

• Bets cannot be cancelled once a betting event has started.
• Any attempt to gain an unfair advantage through match fixing or other fraudulent means will result in permanent account closure.
• Placing opposing bets on the same event ("arbitrage betting") is strictly prohibited.
• Rules for system bets, combo bets, and single bets apply separately.
• The maximum stake per bet is set by the platform and is subject to change.

5 Payments, Deposits & Withdrawals

Fa9991 supports all major mobile banking methods in Bangladesh, including Mobile Banking, Nagad, Rocket, and Upay. Deposits are typically credited to your account instantly.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Identity verification is mandatory for first-time withdrawals. Withdrawals can only be made to a registered payment method.

• Minimum deposit and withdrawal amounts are set by the platform and are subject to change.
• Withdrawals to third-party accounts are strictly prohibited.
• In compliance with its Anti-Money Laundering (AML) policy, fa9991 reserves the right to investigate and freeze suspicious transactions.
• Bonus balance cannot be withdrawn directly — wagering requirements must be fulfilled first.
• No transaction fees are charged for deposits or withdrawals, though the payment provider's own charges may apply.

6 Bonus & Promotion Terms

Fa9991 regularly offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, free spins, cashback, and referral rewards. Each bonus comes with its own terms, which are detailed on the bonus page.

• Each bonus can only be claimed once, unless otherwise specified.
• Specific wagering (betting turnover) requirements must be met before a bonus can be withdrawn.
• Bonuses may only be used on eligible games or categories.
• Any attempt to claim bonuses using multiple accounts will result in forfeiture of all bonuses and winnings.
• Fa9991 reserves the right to modify or cancel any bonus offer at any time without prior notice.
• Bonuses will be automatically cancelled upon expiry.

7 Responsible Gaming

Fa9991 believes gaming is a form of entertainment, not an addiction. We encourage all users to play responsibly — stay within your budget and never chase losses by placing more bets.

The fa9991 platform offers a range of responsible gaming tools that users can use at their own discretion, completely free of charge.

• Deposit Limit: Set a daily, weekly, or monthly cap on how much you deposit.
• Session Timer: Set a maximum duration for each gaming session.
• Loss Limit: Set a maximum stake limit for a specified time period.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Cooling-Off Period: Take a break ranging from 24 hours up to 6 weeks.

If you notice signs of a gaming problem, please reach out to our Responsible Gaming Visit the page or contact our support team.

8 Privacy & Data Protection

Fa9991 places the highest priority on protecting users' personal data. We keep your information secure using SSL encryption and modern cybersecurity technology.

To learn more about our full privacy policy Privacy Policy Visit the page for full details on what information we collect, how we use it, and how long we retain it.

• Your personal information is never sold to third parties.
• Your data may be used on a limited basis to improve our services and maintain security.
• Information may be disclosed to authorities when required by legal obligation.

9 Account Closure & Suspension

Fa9991 reserves the right to suspend or permanently close any user account in the event of a breach of these terms and conditions. An account may be closed for the following reasons:

• Registering with false information.
• Operating multiple accounts.
• Abuse of the bonus system.
• Money laundering or fraudulent activity.
• Attempting to harass or harm other users.
• Exploiting technical vulnerabilities in the platform.

Users may request account closure at any time. Any outstanding balance (excluding bonuses) will be returned after the account is closed.

10 Dispute Resolution & Contact

For any dispute or complaint, please contact our customer support team first. We always strive to resolve issues fairly and promptly.

An initial response will be provided within 7 business days of submitting a complaint. Complex matters may take up to 30 business days to resolve. fa9991's decision shall be considered final.

• Live Chat: Bengali support available 24/7.
• Email: [email protected]
• Response time: typically within 1 hour.